1. Information We Collect

a) Information you provide directly

• Contact details (name, phone number, email address)
• Booking and scheduling information
• Intake forms, assessments, and background information you share before or during sessions
• Session notes and clinical records created during counselling (for students, this may include academic history relevant to career guidance)
• Payment details (processed via third-party payment gateways — we do not store full card details)
• Any information you submit via contact forms, WhatsApp, or email

b) Information collected automatically

• Website usage data (pages visited, time spent, browser/device type) via cookies or analytics tools
• IP address and general location data

2. How We Use Your Information

We use your information to:

• Schedule, deliver, and follow up on counselling and career guidance sessions
• Maintain clinical records necessary for continuity of care
• Process payments and send booking confirmations or reminders
• Respond to inquiries sent via our website, email, or WhatsApp
• Improve our website and services
• Send updates about webinars, workshops, or programs you've expressed interest in (only where you've opted in)
• Comply with legal or regulatory obligations

3. Confidentiality of Clinical Information

Information shared during counselling sessions is held to professional standards of confidentiality. It is not shared with third parties, including family members, schools, or employers, without your consent — except in the limited circumstances described in our Terms and Conditions (e.g., risk of serious harm, suspected abuse of a minor, or a legal obligation to disclose).

For clients under 18, general progress updates may be shared with a parent or guardian, while the specific content of sessions is handled with professional discretion.

4. How We Share Information

We do not sell or rent your personal information. We may share limited information with:

• Service providers who help us operate (e.g., payment processors, scheduling or email tools, website hosting), bound by confidentiality obligations
• Legal or regulatory authorities, where required by law
• Parents/guardians, in the limited manner described above, for clients under 18
• Schools or corporate partners, only where you are engaging with us through an institutional program and only to the extent agreed with that institution

We do not otherwise disclose your identity or session content to any third party without your explicit consent.

5. Data Storage and Security

Clinical records and personal data are stored securely, with access limited to authorized practitioners and staff. We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal and clinical information for as long as necessary to provide services, maintain professional records as required by counselling practice standards, and comply with legal obligations, after which it is securely deleted or anonymized.

7. Cookies and Analytics

Our website may use cookies or similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie preferences through your browser settings.

8. Your Rights

You may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to our obligation to retain certain clinical records
• Ask questions about how your information is used

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices or content of these external sites.

10. Children's Information

We collect information about clients under 18 only in the context of counselling services, and only with the knowledge and consent of a parent or guardian, as described in our Terms and Conditions.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Agam Forte — Center for Counselling and Career Guidance
Email: support@agamforte.com
Phone: +91-9150875828